Privacy Policy

At West Coast Water Filter Man, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or interact with our team.
 
What Information We Collect
We may collect the following types of personal information:
  • Name, phone number, email address, and residential address
  • Product preferences or purchase history
  • Information you provide through contact forms, quote requests, or bookings
  • Website usage data (e.g. pages visited, time spent on site)
 
Payment Information
We do not store or retain any customer payment details (e.g. credit/debit card numbers, bank account information) for any purpose.
The only exception is when a customer explicitly requests to have payment details securely stored for ongoing or recurring annual servicing. In such cases, details are encrypted and stored following strict security protocols.
All one-time payments and transactions are processed securely via trusted third-party payment providers such as Afterpay or Brighte.
 
How We Use Your Information
We use your information to:
  • Provide and deliver our products and services
  • Respond to your enquiries and provide customer support
  • Send booking confirmations, product updates, and service reminders
  • Improve our website and services
  • With your consent, send promotional offers or newsletters
We will never sell or rent your information to third parties. Your data is only shared with trusted service providers (e.g. installers, payment providers) where necessary to complete your order or service.
 
Data Security
We take data security seriously. Your personal information is stored securely and only accessed by authorised team members for the purpose of fulfilling your request or servicing your system.
 
Cookies & Website Analytics
We may use cookies or tracking tools (such as Google Analytics or Meta Pixel) to monitor website activity and improve your experience. This may include anonymised data such as your location, browser type, or time spent on pages. You can disable cookies in your browser settings.
 
Marketing Preferences
If you’ve opted in to receive marketing from us, you can unsubscribe at any time via the link at the bottom of our emails or by contacting us directly.
 
Accessing or Updating Your Info
You’re entitled to access, update, or request deletion of your personal data at any time. Simply get in touch via the details below.

Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact
 

Reviews from Our Clients

Fast swap with fabulous customer service

Thank you for your help today with replacing a leaking under sink filtration system which was originally supplied from another company who were very unresponsive when I contacted them to help me replace it. It was swapped over for yours in record time, and with fabulous customer service. Thanks again!

Erica Serena

Great value, clear explanations, family relief

We had a fantastic experience with West Coast Water Filter Man! The product quality is excellent, and the service was quick, friendly, and professional from start to finish. Installation was seamless, and everything was explained clearly. Great value for money too. I had quite a few questions about the unit and filtration (as I didn’t want water that was “over-filtered” with all the goodness removed). Richard was incredibly responsive, patient, and explained everything in a way that gave me full confidence in the system. It’s such a relief knowing our family is now drinking, cooking with, and bathing in beautiful, high-quality water. Highly recommend!

Sarah Bellow

Smooth install and great filtration benefits

Plumber gave very good service, no issues. Installation went very smoothly. Water filtration system is what we always wanted to have and enjoy benefit. West Coast Water Filter Man is one stop shop for water filtration system.

Jigal Mistry

Drink straight from the tap again

Thanks Richard and team for the installation nice to be able to drink water straight from the tap also appreciate the clean-up of the lawn area after installation was completed.

MICHAEL MARTIN

Aftercare and follow-up second to none

A big thank you to Richard and Co. Their after service follow up and care was second to none. Any queries/concerns once implementation of the filters set up. These were addressed ASAP and without judgment. In a nutshell easy to deal with – provided and installed as quoted with no hidden costs.

Aaron Schulz

Life-changing water, no pressure, amazing care

Simply amazing. Where do I start, we have been looking into a whole house water system for over a year and its benefits. We engaged with Richard and his team and wow the difference. Richard was informative walked us through what the system does, how it works and the benefits. Unlike all the other companies I didn’t need to book a time to speak to someone or have someone come to our house. It was refreshing to ask all the questions, get all the answers without a pushy salesman. We ended up with the whole house triple filtration system with a reverse osmosis refrigerated system in the kitchen. Both my daughters suffer psoriasis, their skin improved by 75%. Your skin feels different after you shower not to mention the healthier hair. To have clean natural water at our fingertips is next level. All school water bottles now have filtered water and no need to buy water in bottles anymore. You don’t appreciate how bad the water is until you get a water filter. Hands down the best investment we have done. It’s changed our lives. West Coast Water Filter Man had us covered. Service and after care were amazing. I would give 10 stars if I could.

Mo Ta

Tastes amazing and no more bottled water

Incredible service! I love my whole house and RO under sink system, the drinking water tastes amazing and we are all drinking more water- no more water bottles being bought from the shop!!!

Tina Smith

No pressure advice, skin feels better

We’re delighted with the whole house unit Richard organised for us. Our tap water now tastes of nothing – as it should, saving us a packet on buying bottled water. I suffer from dry and flaky skin after showering and there’s now a noticeable improvement after only a couple of days. I was sceptical at first but the filtered water really does feel different on your skin. Richard made the whole process easy – there was no high pressure sales, just honest, no-obligation advice and the plumbing team that did the install were amazing. I can highly recommend these guys if you’re thinking of doing the same.

david woodhead

Filters last 12 months, chlorine stink gone

First class service and a unit where the filters actually last 12 months! Unlike the system I replaced which was another complete home system which lasted less than 2 months before it stopped doing anything to the water! We test our water as we have a business in the industry – the filters were doing nothing within 8 weeks! Richard is a great guy and sorted us out within 48 hours! My daughter thanks you very much for the difference to the water!! It doesn’t stink of chlorine anymore!

Stephen Moore

Best investment, beautiful water and blissful showers

This company is genuine, trustworthy and helpful. The whole house water filtration system we had installed is the best investment ever! We also got the water conditioner put on. No more chlorine fumes, dry skin or damaged hair! The shower screens stay cleaner for longer. The water feels beautiful! I can’t thank you guys enough Now we have a decent reverse osmosis for decent drinking water and our shower is bliss. Best ever!! Thanks guys!

susanne Heales